Return & Refund Policy

Cancellation & Refunds

If your order has not been shipped yet, and you want to get it cancelled you can write to our customer support team on info@dromenco.com regarding the cancellation of your order.  In such cases, the order will be cancelled and the money will be refunded to you within 2-4 business days after the cancellation request.

For payments done through credit/debit cards or net banking , the refund will be processed to the same account from which the payment was made within 2-4 business days of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your bank account.

What if you received a damaged or defective item/wrong product in your order, how would you proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, request for replacement at info@dromenco.com to initiate your refund within 48 hours of receiving the product.

Note: If it is a case of replacement, it is subject to the availability of stock.